Refund Policy

Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Goods such as Spongelle, Tanning Mitt's, all brushes and combs, and opened or used items. Please send us an email to contact-us@hairtown.co.uk if you are unsure if your item is eligible for return. 

To complete your return, we require a receipt or proof of purchase.

Only GHD's should be returned back to the manufacturer, any other items please email us before returning the goods.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error are exempt from refunds. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact-us@hairtown.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact-us@hairtown.co.uk and send your item to: 

19 Bursledon Rd, Hedge End, Southampton SO30 0BP.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

19 Bursledon Rd, Hedge End, Southampton SO30 0BP

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty or you have recieved the wrong item. Shipping costs are non-refundable. If you receive a refund, the cost of the shipping will be deducted. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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